Recent Google Reviews

Ms D
Ms D
2024-02-06
Worst company I have ever used They serviced my boiler in December and it was fine. I called them back in January as there were some heaters on my top floor not coming on.They stated I needed to change the valves. They did but this did not work. They came back again to check my boiler then completely locked me out of my boiler (boiler lockout) leaving me with no heating and hot water in my house. I called one of them off the street to tell them what they had done. They told me it would fix itself and stated they are going to pick up their kids at 4,30 and left me like this. The next day the Plumber came back and stated to me the man in the office told her to come to my house and tell me they’re not coming back to help me even though they caused this. She also stated that the man in the office told her she should not tell the clients that you’re just a Plumber and she should of not told the client that there was nothing wrong with the valves! However, she called the engineer and tried to fix the problem. In hindsight I wish she did not. They were there simply to put the boiler back on out of lockout but decided to change copper valves on the boiler without asking me. The heating came on so I paid them thinking it was working. However, once they left we realised the heating was not switching off at the radiators even with the thermostat off. The boiler was continuously boiling up and was getting dangerously hot and kept on over heating itself even with the thermostat at 0. I felt in danger and sent them a video of what they had done but was ignored. The man in the office kept on making excuses stating I need a new boiler a power flush. They did not take any responsibility for what they had done. I called an emergency engineer to fix what they had created which he stated the wiring that was done was a complete disaster. The new engineer fixed everything for me. NO NEW BOILER NEEDED, NO FLUSH NEEDED, AND NO PULLING UP FLOOR BOARDS. All I needed was a good engineer Now that the danger is resolved I will be pursuing my complaint against this company RESPONSE TO THE MESSAGE FROM GOGO BOILERS BELOW: This is a very small business. I dealt with Steve from the office the entire time I have calls and video messages I have sent to him. I also have your bill I attached the top part so you can see your headed paper. As I stated previously I will be taking this further.
Robert Soaft
Robert Soaft
2024-01-31
Booked service with GOGO boilers, engineer telephoned prior to arrival, arrived on time and serviced the boiler with no fuss and no mess.
Agnieszka Kowalczyk
Agnieszka Kowalczyk
2024-01-01
I contact GoGo Boilers regarding pressure in the boiler was constantly dropping down . After checking my boiler I was advised by the plumber to cut off my underfloor heating as he was sure that where was the issue . Luckily I didn't agree to do it . We called another plumber who used thermal imaging camera and he discovered one of our pipe was leaking upstairs and the water was dripping between the floorboards and walls .
Jon Cox
Jon Cox
2023-12-27
I've used Gogo boilers a few times now and they are fantastic. They provided and installed our Hive system a few years ago. Today they came round to fix our boiler after a Christmas emergency and they were here within the hour. They also do great things for the community which I really respect. Dave T was the engineer today and he was really helpful. Thanks to the whole team and merry Christmas
Elaine Carey
Elaine Carey
2023-12-18
I have never used GoGo Boilers before and needed a service on my Vaillant Boiler. I phoned and got an appointment and this was kept without any problem. I have had my Boiler serviced by another large gas supplier and the engineer was in and out in 10 minutes. GoGo Boilers engineer seemed to take so much more care and gave the boiler so much more attention. I am very impressed and will definitely use them for all future services and any problems.
Louise Heywood
Louise Heywood
2023-10-17
I contacted GoGo Boilers because I noticed water leaking from my combi boiler. An engineer came an hour later and fixed the issue quickly. Dave was polite, professional and friendly. I wouldn't hesitate to use them again.
Gordon McIntyre
Gordon McIntyre
2023-10-03
I booked GoGo in for a boiler service. In the course of the service the engineer spotted a fault. He told me the fault would cost 1700 to repair. Or we could have a new boiler for 1200. I got a second opinion from another firm. They were able to do the repair for 300. GoGo also told me we would need a system flush @ £500. But our system has a filter on it. So I'm not sure why it would need a flush?
George White
George White
2023-08-03
Professional and quick service having an outside tap installed, thanks Gabby for explaining the work and getting it done quickly

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